Professional Development and Business Management
Course Offerings
Create maximum impact for your organization with our Expert Instructors & Facilitators delivering content-rich Training Programs focused on your specific business issues.
Classes can be customized for half-day, full day or multiple days depending on topics to be covered. We bring our highly effective Training Programs to your location to save you time & eliminate travel costs. Enhance your team’s capabilities and contributions with Training that Works … Like MAGIC!
Core Business Skills Classes
Business Skills for Success:
- Business Etiquette
- Change Management
- Collaboration: Building Relationships that Work
- Decision-Making with Convergent Facilitation
- De-Clutter for Productivity
- DiSC Personal Profiles
- Essential Empowerment for Administrative Professionals
- Email Writing & Etiquette (with Outlook Tips & Tricks option)
- Emotional Intelligence
- Facilitation Skills
- Key Leadership Skills
- Running Collaborative Meetings with High Productivity
- Strategies for Success using DiSC Personal Profiles
- Stress, Conflict & Emotions in the Workplace / Drama Reduction
- Stress Management
- Time Management
- Transformational Empowerment as a Foundation for Leadership
Communication:
- Communication Styles: Understanding Yours and Others’
- Communicating with Manager
- Talking to Employees in Tough or Changing Times
- Conflict Management: From “You vs. Me” to “You and Me”
Customer Service and Sales:
- Customer Service
- Influencing and Selling: Persuading People to Buy What You’re Selling
- Managing Client Relationships
Hiring, Supervising & Managing:
- Coaching for Performance: Creating a Partnership for Success
- Communicating with Your Manager
- Delegating Skills
- Diversity in the Workplace
- Interviewing Skills
- Leadership for Women
- Leadership Skills for Supervisors and Managers
- Leading Change: Managing People Through Difficult Times
- Managing Conflict
- Managing to Stay Legal
- Performance Evaluation: Objective, Legal and Fair
- Performance Feedback: Hands-on Discussions the Right Way
- Performance Management: Coach, Counsel & Discipline
- Performance Reviews
- − Skills for Writing Reviews
- − Skills for Delivering Reviews
- − Self-Appraisal and Collaboration on Your Review
- Providing Feedback
- Sexual Harassment and Discrimination Prevention
- The Manager as Team Leader: Facilitating Team Responsibility, Communication and Productivity
- What Non-HR Managers Need to Know about HR
Training, Train-the-Trainer:
- Train-the-Trainer Workshops:
- − The Tech Trainer
- − The Trainer
- − The Webinar Trainer
Writing, Speaking, Presenting:
- Delivering Effective Presentations
- Effective Business Writing & Email Etiquette
- Effective Technical Writing
- Preparing Effective Presentations
Employee Wellness Classes
- Better Sleep for Productivity
- Smart Nutrition Choices
- Yoga
Engineering Reliability Classes
- Design of Experiments
- Design for Manufacturability
- Design for Reliability
- Design for Testability
- Design for Six Sigma
- Failure Mode Effect Analysis
- Fundamentals of Statistical Process Control (SPC)
- Reliability Statistics
- Root Cause Analysis
- Statistics for Six Sigma
Quality & Manufacturing Management Classes
- APICS Fundamental Series
- APICS Series for CPIM Certification Testing
- Capacity Planning and Management
- Continuous Improvement
- Cycle Time Reduction
- Enterprise Resource Planning
- Introduction to Materials Management
- Inventory Management & Control
- Lean Manufacturing Practices
- Lean Business Practices
- Lean Practices for Supply Chain
- Managing Your Supply Base
- Material Requirements Planning (MRP)
- Performance Measurements
- Production Control Principles & Practices
- Quality Systems Audits
- Setup Reduction
- Shop Floor Control (SFC)
- Supplier Certification Programs
- Supplier Selection & Partnership
- Supply Chain Management (SCM)
- Total Product Life Cycle Management
- Total Quality Management
- Vendor Managed Inventory